Emergency Maintenance

For all life threatening emergencies please dial 9-1-1.

Please call our 24/7 Emergency Response number: (480) 588-9500 and follow prompts for emergency maintenance. Leave a message and you will be contacted as soon as possible.

Water Leaks – If the shutoff valve at the leak, (ie. toilet, sink) isn’t working, shut off the main water valve to the house. It is usually located on your front hose bib.

What Constitutes an Emergency?

At Mosaic Property Management, we prioritize the safety and comfort of our tenants. Some maintenance issues require immediate attention, while others can be addressed during regular business hours. Below is a guide to help you determine what qualifies as an emergency maintenance request and how to handle it.

Emergency Maintenance Situations

Air Conditioning

The urgency of an A/C issue depends on the outside temperature. Requests are prioritized based on the number of A/C units in the home and whether one or both are non-functional.

Flooding, Plumbing, & Sewer Issues

While not all plumbing problems are emergencies, any uncontrollable water leak or flooding should be reported immediately. Severe issues such as a burst pipe or major water heater leak can cause extensive damage to walls, floors, and ceilings. If the leak can be contained in a bucket, it may not be an emergency, but you should still report it. Always turn off the main water valve to prevent further flooding.

Electrical Issues

If you experience a total power outage, first contact your electricity provider to check for outages in your area. However, smoking outlets, sparking wires, or a burning electrical smell require immediate attention. Before submitting a request, please try:

• Resetting circuit breakers
• Resetting GFI outlets
• Checking for blown fuses

Gas Leak

If you detect a gas odor similar to rotten eggs, immediately contact your gas provider and vacate the premises. A natural gas leak is highly dangerous—it can cause poisoning and is highly flammable. Do not attempt to locate the leak yourself or use any electrical switches until the issue is resolved.

Non-Emergency Issues

The following do not qualify as emergencies and will be handled during normal business hours:

• Low water pressure.
• Refrigerator not cooling (use a cooler temporarily).
• Tripped breakers or blown fuses (try resetting the circuit first).
• Appliance malfunctions, including dishwashers, stoves, garbage disposals, microwaves, washers, or dryers.
• Dripping faucets or minor pipe leaks.
• Criminal activity (break-ins or vandalism must be reported to local law enforcement).

For non-emergency maintenance requests, please submit a request through our tenant portal or contact us during business hours.

Non-Emergency Maintenance Request

Mosaic Property Management offers the convenience of online maintenance requests. This process allows us to respond to your request quickly and in the most effective way possible. The link below will direct you to the tenant online portal.

• Sign in and submit your request, which will go directly to our maintenance coordinator.
• Include detailed description of the issue
• Upload pictures - this will greatly expedite the repair process

Our maintenance team will respond to your request to either get more information or to inform you of the company name and person that will be calling you.

This should take place within 24-48 business hours from when you place your request.

How quickly are maintenance requests handled?

Those items listed above, as well as plumbing repairs, electrical problems, garage door, broken windows, etc.

Everything isn’t an emergency! Below are categories of priority and target response times. Your requests will be handled in the order they are submitted with the following response times as quidelines.

Emergency - Anything relating to the property that is threatening to life, health or is causing damage to the property. Fire (call 911), Gas Leak/Odor (call gas company).

The following are not emergencies:

• Refrigerator out
• Locked out of your house
• Power or Gas off
• A/C out in property with 2 units
• Appliances not working, including refrigerator, microwave, stove/oven and laundry.
• Water Heater out

These issues may be inconvenient, uncomfortable and frustrating, but they are not emergencies. Mosaic is not liable for loss of food or damaged belongings. Make sure you have adequate renter’s insurance to cover unforeseen personal losses.

Urgent Maintenance

Those items listed above, as well as plumbing repairs, electrical problems, garage door, broken windows, etc.

Target: 2-4 Business days

Normal Maintenance

Appliances repairs, garbage disposals, leaky faucets, running toilets, pool/spa repairs, etc.

Target: 5-10 business days

There are many circumstances that cause maintenance requests to take longer than the above target times. These are mainly large or extensive repairs that require multiple bids, parts to be ordered or complete system replacements. We will work with you within the landlord tenant laws to make these situations as agreeable as possible.

Repair Tips - New FAQ Section

Please read repair tips below to avoid tenant responsible charges to your account.

• No Power

  • Verify Power Outages: Contact your electricity provider to confirm there is no outage in your area.
  • Check with Neighbors: If you are renting an apartment or unit, ask a neighbor if they are experiencing a power outage.
  • Inspect Your Fuse Box: A power overload may have triggered the safety switch. Check your fuse box and reset the switch if necessary.
  • Identify Faulty Appliances: Unplug all appliances and reset the safety switch in the meter box. Plug each appliance in one at a time to determine if any are causing the issue. If the safety switch trips when a specific appliance is plugged in, that appliance is likely faulty.

  Important: If an electrician is dispatched and the issue is found to be caused by one of your appliances, you will be responsible for the service fee.

• No Hot Water

  1. Determine if your water heater is gas or electric

  2. Make sure you arranged the connection of the gas or electric.

  • A. If Electric - Check the breaker box and make sure the water tap on the water heater itself is turned on
  • B. If Gas - check to see if the pilot light went out. Some gas water heaters can easily be re-lit while others require a vendor.

• Lights, Switches or Outlets not working

  • Unplug anything from the outlet
  • Reset circuit breakers
  • Reset GFCI buttons
  • Check for blown fuses
  • Test outlet or switch

• Stove not working

  Element - Check the connections to make sure they are not loose or dirty. Pull out element, clean it, and put it back in. Test.

  Oven - Check breaker box. Reset breaker and test.

• Garbage Disposal

  • Attempt to reset the safety switch. This is normally a little red or black button underneath the bottom of the garbage disposal unit which you may have to get on your hands and knees to find. This switch can be activated by an overload and simply needs to be reset by pushing it in.
  • Check for a blockage in the sink/blades. IMPORTANT: Before putting hands down the sink to check for blockages, unplug the disposal.

• Sink not draining properly

  • Try using baking soda, vinegar or both to free the blockage.
  • Try pouring boiling water down the sink to free up old soap & hair.
  • Try clearing hair and old soap from the pipe bend. Put a bucket under the pipe to catch the water. Unscrew the pipe under the sink. Remove the hair and old soap. Screw the pipe back together. Pour boiling water down the drain. This should clear the blockage.
  • Remove old food from the kitchen waste disposal and pour boiling water down the drain. (Do not put fat and oil down the drain as these will clog the pipes!)

• Washing Machine

  • Make sure the washing machine water taps are open at the wall.
  • Make sure the appliance is plugged in.
  • Make sure that the lid is closed properly.
  • If the machine has stopped half way through a cycle, perhaps it has been overloaded or is out of balance. If it is too full, take some of the items out and rearrange the remaining items evenly in the washer. Start it again.

• Dryer

  Check to see if the lint trap and filter need cleaning. Dryers will automatically shut off due to clogged traps and filters.