Owner FAQs

Yes, Mosaic Property Management is licensed with the Arizona Department of Real Estate.

We are 100% residential and manage single family homes, condos, townhouses, apartments, duplex, tri-plex, four-plex and multi family.

ASAP! As soon as you can return the required paperwork and information and get the home rent ready, we can get started.

We start out advertising for a standard 12 month lease. However, we will sign as few as 6 months and as long as 24 months, depending on the situation and with owner approval.

In a typical lease we charge a refundable security deposit equal to one month's rent. Along with a non-refundable cleaning fee based on size of the property. Tenants are required to use a professional carpet cleaner and provide the receipt at move out.

All deposits remain in Mosaic Property Management trust accounts until the time when that deposit is applied to costs incurred by the owner or refunded to the tenant.

Rent is due on the 1st, late on the 2nd. Notice for non-payment of rents are sent out certified mail on the 5th. If we have not received payment in full within 10 days of said notice being sent, the eviction process is started and a court date is set, usually within a week depending on the court.

Prior to the 5th of the month, tenants are able to pay online by credit card or echeck, bill pay, direct deposit, snail mail or drop off. After the 5th only certified funds are accepted to enable prompt owner distributions.

Owner payments are processed on or before the 15th of each month, for the current month. No waiting a month to get paid for the previous month. The preferred method for disbursements is direct deposit, but we offer mailed paper checks as well. Your monthly statement is emailed to you as well as always available on your online owners portal.

YES! Per our property management agreement we are required to get approval from our landlords for all non-emergency repairs over $200.

YES, but…we will coordinate with them and your tenant. If they are licensed, bonded and insured we will get their information and process payment to them from your rental proceeds. If they are not, you will have to make payment directly to them.

NO. The liability this opens for you as the landlord and us as well, is not something we are willing to risk. This is standard practice and should be avoided.

PLEASE DON’T. Home warranties are not recommended. They cause problems for both landlords and tenants, primarily due to slow repair times. During hot months, landlords often have to pay for urgent air conditioning repairs themselves and then seek reimbursement, as waiting for the warranty company's vendor can take a week or more. These vendors are often subpar or inexperienced due to low pay, and they sometimes do temporary fixes to ensure repeat service calls. In summary, it's best to avoid home warranties.