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“Effectiveness without values is a tool without purpose. “ – Edward de Bono
Many companies make the mistake of determining what they want their core values to be. Pick them out of thin air and try to fit them into their organization; core values are not “one size fits all” or the “best practices” in the industry. Core values are predisposed to your employees. You cannot “install” the core values into people. So…we asked our employees to list what they think the culture of the organization was and together turned our culture into a list of our core values. They are the practices we use everyday in everything we do.
Every day we encounter different heroes depending on the situation we are part of. Do not lose sight of who your hero is. This is the person that deserves your attention, commitment and top-of-the-line customer service. If it is important to them, it is important to us.
What things can you do to show your heroes they are important to you?
Go the extra mile to brighten someone’s day. Be happy, be encouraging, be positive, be creative… just be awesome.
What have you done today to make someone smile?
Everything you do should focus on establishing, growing and protecting the trust of your heroes. Loyalty, Honesty and Accountability are the foundation of earning that trust.
How will you earn someone’s trust today?
Change is inevitable; embrace and even drive change. What is right, right now, might not be right tomorrow. Learn and grow from each decision. Change is progress.
What small change can you make today to impact your tomorrow?
Wear flip flops, challenge the norm, dare to do it different. We are here to be authentic, honest and forward thinking. The past is a lesson to us, not a roadmap.
Is there a better way to do what you are doing?
Think outside the box!
Be Humble. Sometimes, you are going to be 100% right and it still will not be enough. Being right is not always what is most important. It is essential to show respect and humility to your hero in all situations.
“It is amazing what you can accomplish if you do not care who gets the credit.” – Harry S. Truman
Was there a time you were more adamant in proving someone wrong than actually finding a solution?
We believe in acting collectively in favor of a common purpose to make an impact. This is not “my” business, “my” hero, “my” community – it is OURS. We work together as a unit to make our fellow employees and communities better.
What can you do to make an impression on your community today?
What is your dream? We believe it is important to grow both professionally and personally. Everyone is capable of more than they realize and we are committed to help unlock that potential. It is a joint effort but the challenge starts with you.
What steps have you taken to unlock your potential?
What can we do to help you reach your goals?
Let’s make it happen!
Who you are is important. Let it Shine! Create Fun! It’s okay to be just a little bit weird.
What have you done today to make the day more fun?
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