Tenant FAQs

• How do I apply for a rental property?

  Go to the Available Rentals Page.

  1. Select the property you are interested in.
  2. Click “Apply Online”

• What are the rental qualifications and screening criteria?

  Prior to submitting your application please review the following minimum qualifications, here.

• Do you require a security deposit, and how much is it?

  YES, our typical security deposit is equal to one month's rent and must be paid in full within 24hrs of approval in order to secure the rental property and take it off the market. See the listing for the exact deposit amount for the property you are interested in.

• How long is the lease term? Can I sign a short-term lease?

  Our typical lease term is 12 months. We can negotiate with the landlord for lease terms as short as 6 months, up to 24 months.

• Do you allow co-signers or guarantors for the lease?

  Co-signers may be considered under certain circumstances. To qualify, a co-signer must submit an application, have a FICO score of 700 or higher, and independently demonstrate an income of at least 4X the monthly rent.

  However, applicants who meet all qualifications without the need for a co-signer are considered stronger candidates and may be given preference over those requiring a co-signer.

Current Tenants

Leasing Terms

• Can I break my lease early? What are the penalties?

  Our lease contains an option for early termination, referred to as a Lease Break. Please reference your lease or contact our office if you need to pursue this option. The Lease Break Fee is equal to 2.5X your monthly rent.

• My lease is ending, what do I do?

  We will begin contacting you 90 days from the termination of your lease. If at any time you know what your intentions are at the end of the lease, please contact us at 480-588-9500.

  Lease End Procedure:

  • Provide 30 day notice to end the lease on or before your last rent due date. (ie. Your lease ends 9/30, notice must be received no later than 5pm on 9/1.)
  • A 30 Day Notice to end your lease prior to your lease end date is not valid. You would utilize the Lease Break process if this is necessary.
  • Follow all Move Out procedures located here.

• How do I renew my lease?

  Your property coordinator should begin contacting you 90 days from your lease end date. If at any time you know what your intentions are at the end of the lease, please contact us at 480-588-9500.

  Lease Renewal Procedure:

  • Contact your property coordinator and let them know you are interested in qualifying for a lease renewal.
  • Your property coordinator will review the file and history with the property owner and get back to you with a decision.
  • Property Inspection will be completed.
  • Lease Renewal Addendum must be signed by Tenant and Landlord prior to the rent due date of your last month.
  • Lease renewal fee to be paid with the 1st month's rent of the new term.

Rent Payments & Fees

• How can I pay my rent each month?

  Click here for all of your rental payment options.

• When is rent due, and is there a grace period?

  Rent is due on the 1st, Late on the 2nd. There is no grace period.

• What happens if I pay rent late? Are there late fees?

  Late Fees are $25 on the 2nd and $5/day until rent is paid in full. These are our standard late fees. Your fees may vary, per your lease agreement.

• Can I set up automatic payments for rent?

  Yes, this can be done in your tenant portal. IMPORTANT: We cannot set up or cancel this for you. You must turn this off after your final rental payment.

• Who do I contact if I have questions about my rent balance?

  • Access your portal, your balance and charge details are listed there.
  • Contact us via Text first, we will respond as soon as possible, usually the same day.
  • Call our office if you still have questions.

• Do you accept partial rent payments?

  NO. Rent payment must be made in full, in one payment type. For Example; 3 roommates must pay rent in full in one online payment or check. The rent payment cannot be made by 3 equal payments from each roommate.

• What happens if my rent check bounces?

  • You will be assessed an NSF Fee that will need to be paid along with any late fees owed.
  • The online payment option will be disabled and you will be required to pay in Certified Funds.

Maintenance & Repairs

• How do I submit a maintenance request?

  Non-Emergency

  All Maintenance Requests must be submitted online through your tenant portal. Sign in and submit your request, which will go directly to our maintenance coordinator. They will respond to your request to either get more information from you or to inform you of the company name and person that will be calling you to address said maintenance request. This should take place within the next 24-48 business hours from when you place your request.

  Emergency Maintenance

  If you are injured or in a life threatening situation, call 911 immediately. We offer a 24/7 emergency line for emergency maintenance calls. 480-588-5900

  Water Leaks – If the shutoff at the leak, (ie. toilet, sink) isn’t working, shut off the main water valve to the house. It is usually located on your front hose bib.

• What should I do if I have a plumbing leak or flooding?

  • Turn off the shut off valve under the sink, behind the toilet, etc.
  • If that doesn’t stop the leak, turn off the main water valve to the house
  • Sop up any standing water, use buckets to catch anything still dripping
  • Turn on exhaust fans, ceiling fans and add floor fans where feasible. Open windows for circulation, weather permitting.
  • Submit maintenance request online

• How quickly are maintenance requests handled?

  Everything isn’t an emergency! Below are categories of priority and target response times. Your requests will be handled in the order they are submitted with the following response times as quidelines.

  Emergency - Anything relating to the property that is threatening to life, health or the property. Fire (call 911), Flood, Sewage back-ups, Gas Leak/Odor (call gas company), Broken water pipes, Tree falling on house. Target: 5 to 8 hours.

  • Refrigerator out
  • Locked out of your house
  • Power or Gas off
  • Appliances not working, including refrigerator, microwave, stove/oven and laundry.
  • Water Heater out

  These issues may be inconvenient, uncomfortable and frustrating, but they are not emergencies. Mosaic is not liable for loss of food or damaged belongings. Make sure you have adequate renter’s insurance to cover unforeseen personal losses.

• Urgent Maintenance

  Plumbing repairs, electrical problems, garage door, broken windows, etc.

  Target: 2-4 Business days

  Normal Maintenance

  Appliances repairs, garbage disposals, leaky faucets, running toilets, pool/spa repairs, etc.

  Target: 5-10 business days

  There are many circumstances that cause maintenance requests to take longer than the above target times. These are mainly large or extensive repairs that require multiple bids, parts to be ordered or complete system replacements. We will work with you within the landlord tenant laws to make these situations as agreeable as possible.

• Am I responsible for any maintenance or repairs as a tenant?

  Yes, renting a home is very different from renting an apartment that has maintenance technicians on site. Here are a few items tenants are responsible for:

  • Changing A/C filters monthly
  • Replacing all burnt out light bulbs
  • Changing R/O, Water filters
  • Adding Salt to water softeners
  • Test smoke detectors and carbon monoxide detectors monthly and replace batteries as necessary.
  • Prevent overspray from showers onto walls, grout, baseboards, etc. Drywall damage and mold will be the tenant's responsibility if present.
  • Replacing or repairing broken or cracked glass.

• Can I make modifications to the property, such as painting or installing fixtures?

  Prior approval for any modifications is required from the landlord. Submit all requests as a maintenance request in your tenant portal. Our maintenance team will reach out to you and discuss with your landlord.

Move-In & Move-Out Procedures

• When can I pick up the keys to my rental property?

  Keys can be picked up at our office anytime after 9am on your lease start date as long as all move in funds have been received.

• Will there be a move-in inspection?

  You will receive a link to do a self-guided move-in inspection via Zinspector. This can be done easily on your phone or iPad.

• How do I schedule my move-out inspection? Do I need to be there?

  You are NOT required to be there. Per the Landlord Tenant Act, you ARE required to let us know, in writing, prior to turning in your keys if you DO wish to be present at the move-out inspection.

  • Due to the amount of time inspections take and the time sensitive nature of completing the inspection, we are not able to schedule the inspection around your schedule. If you indicate you want to be present, we will notify you of the day and time the inspection is taking place.
  • The inspector WILL NOT be able to tell you what charges will or will not be charged against your security deposit during the inspection. We will compare our findings from the inspection to the move-in condition and a disposition ledger will be sent to you along with any portion of your deposit you are entitled to.
  • Once Keys are returned, you will not be allowed to re-enter the property for additional cleaning or repairs.

• How and when will I receive my security deposit refund?

  Your security deposit refund check will be mailed to the forwarding address you provided, 14 business days after lease termination. All tenants will be named on the check with “or”, meaning each individual would be able to deposit the check.

• Do I need to have the carpets professionally cleaned before moving out?

  You are NOT required to be there. Per the Landlord Tenant Act, you ARE required to let us know, in writing, prior to turning in your keys if you DO wish to be present at the move-out inspection.

  • Only professional cleaning is acceptable and an itemized receipt for proof of service will need to be provided at key turn in..
  • If any stains, odors or pet odors resurface after you have vacated the property, the tenant will be responsible for charges incurred to remove the odor or stain. NO EXCEPTIONS. Please make sure the company you choose is reputable and uses the latest technology for their cleanings.

Pets & Additional Occupants

• Do you allow pets? If so, what are the pet policies and fees?

  Policies on pets vary according to the homeowner, see rental listing for details. Breeds of dogs not accepted at any of our rentals include; Pit Bull, Staffordshire Terrier, Doberman, Rottweiler, and Chow. Full or Mixed.

  Service animals are not considered “pets”.

  • No upfront pet fees. Monthly pet fee of $30 per month, per pet.

• Can I add a pet after moving in?

  Any additional pets must be approved PRIOR to being allowed at the property. Contact us to start the process. Fees will apply if approved.

• Can I have a roommate move in after my lease starts?

  All occupants must be approved PRIOR to occupying the property. Contact us for approval and to begin the application process.

• What happens if an unauthorized pet or person is found in my unit?

  Pet - per your lease, a $500 fine will be added to your ledger. Failure to remove the unauthorized pet will result in termination of your lease.

  Occupant - you are in violation of your lease terms and failure to permanantly remove the unauthorized occupant would result in termination of your lease.

Utilities & Responsibilities

• Which utilities am I responsible for paying?

  Typically all of them. Refer to the rental listing or your lease agreement. Some condo/apartment complexes and HOA’s include water, sewer and trash.

• Am I responsible for landscaping or pest control?

  Refer to the rental listing and your lease agreement. If yes:

  Service animals are not considered “pets”.

  • Landscaping responsibilites include: weed removal, moving lawns, trimming bushes, debris removal, etc. Tree trimming of branches below 6ft above the ground. Landlord responsible for large tree trimming.
  • Pest Control responsibility includes monthly pest service on the exterior of the home at a minimum. Pre-existing issues, bees, termites are the landlords responsibility.

• What happens if utilities are shut off?

  Per your lease utilities must be on thru the term of your lease. If failure to do so continues after the notice period, utilities will be turned on and you will be responsible for the expenses.

• Is renters insurance required?

  YES. If proof of coverage is not provided or lapses, you will be auto enrolled and monthly fees will be added to your ledger.

• Can I install additional security measures like a doorbell camera or alarm system?

  This is considered a “modification” and must be approved by the landlord. Submit your request as a maintenance request in your online portal.

Rules & Policies

• Can I sublet my rental unit or list it on Airbnb?

  NO. Per you lease subletting the property is strictly prohibited and you will be in violation of your lease agreement.

• What is your smoking policy?

  Absolutely no smoking is allowed in any property. This means anything that creates smoke. Including but not limited to cigarettes, cigars, pipes, marijana, incense, etc.

• Can I operate a business from my rental home?

  NO. Per your lease, home based businesses are not allowed at any of our rentals. This does not apply to “work from home” job positions, unless they require people/customers to visit the property.