You Have Questions

We have answers.

Current Residents

Frequently Asked Questions

• Q: How do I submit a maintenance request?

  A: NON-Emergency
  All Maintenance Requests must be submitted in writing. The easiest way to do this is to login to the tenants portal, here.
  Sign in and submit your request, which will go directly to our maintenance coordinator. They will respond to your request to either get more information from you or to inform you of the company name and person that will be calling you to address said maintenance request. This should take place within the next 24-48 business hours from when you place your request.
  
  Emergency Maintenance
  If you are in a injury or life threatening situation, call 911 immediately.
  We offer a 24/7 emergency line for emergency maintenance calls. 480-588-5900
  
  ***Water Leaks – If the shutoff at the leak, (ie. toilet, sink) isn’t working, shut off the main water valve to the house. It is usually located on your front hose bib.

• Q: How can I pay my rent?

  A: Click here for all of your rental payment options.

• Q: What do I do if I have to terminate my lease early?

  A: As a last resort in the unfortunate situation that you must terminate your lease, you may exercise the lease break clause per your lease. After reviewing your lease, if you have any questions let us know.
  To begin the lease break process please reach out to us at tenants@mosaicpropertiesaz.com and let us know your situation. The appropriate person will reach out to you.

• Q: My lease is ending, what do I do?

  A: Your property manager will begin contacting you 90 days from the termination of your lease.
  If at anytime you know your intentions at the end of the lease, please contact your property coordinator at tenants@mosaicpropertiesaz.com.
  
  Lease End Procedure:
  

  1. Provide 30 day notice to end lease on or before the rent due date of the last month.
  2. Conduct all responsibilities in your lease to return the home to move in condition, including carpet cleaning with the receipt provided to us.
  3. Turn in all keys and remotes to the office, on or before the last day of your lease. At that time your property manager will schedule the move out inspection. Leaving the keys in the property will not transfer possession and you will continue to be charged per day until possession is delivered.

• Q: How do I renew my lease?

  A: Your property coordinator should begin contacting you 90 days from your lease end date. If not, please contact us at 480-588-9500.
  
  Lease Renewal Procedure:
  

  1. Contact your property coordinator and let them know you are interested in qualifying for a lease renewal.
  2. Your property coordinator will review the file and history with the property owner and get back to you with a decision.
  3. Property Inspection will be completed.
  4. Lease Renewal Addendum must be signed by Tenant and Management prior to the rent due date of your last month.
  5. Lease renewal fee to be paid with the 1st months rent of the new term.